Privacy policy

Last Updated: November 21, 2025

At HOSTJAYA, we are committed to maintaining the trust and confidence of our visitors and customers. This Privacy Policy explains how we collect, use, and protect your Personally Identifiable Information (PII) when you visit or make a purchase from our website.

1. Information We Collect

We collect information to provide a better shopping experience and to securely fulfill your orders.

Information You Provide

When you place an order, create an account, subscribe to our emails, or contact customer support, we may collect personal information including:

  • Name

  • Email address

  • Shipping and billing address

  • Phone number

  • Payment information

Automated Information

When you browse our store, we automatically collect certain information, including:

  • IP address

  • Device and browser information

  • Interaction data via cookies and similar technologies (see Section 5)

2. How We Use Your Information

We use your information for the following purposes:

  • Order Fulfillment: To process payments, arrange shipping, and send order confirmations and tracking updates

  • Customer Experience: To personalize your experience and improve our products and services

  • Communication: To respond to inquiries and, if you opt in, send promotional emails about new products or offers

  • Security: To detect, prevent, and address fraud or misuse of our services

3. Data Protection & Security

Your data security is a top priority.

  • Encryption: Payment information is transmitted using Secure Socket Layer (SSL) technology and encrypted by our payment gateway providers

  • Access Control: Personal data is stored on secure systems accessible only by authorized personnel

  • No Storage of Card Data: We do not store your credit or debit card details on our servers after a transaction is completed

4. Third-Party Disclosure

HOSTJAYA does not sell, trade, or rent your personal information to third parties for their own use.

We may share information with trusted partners who assist us in operating our website, conducting business, or serving customers, under strict confidentiality agreements.

Advertising & Analytics Partners

We allow third-party partners to use cookies, pixels, or similar technologies to help deliver relevant advertisements and analyze site performance. These partners include:

Information collected by these partners is governed by their own privacy policies. You may opt out of targeted advertising through their platforms or your browser settings.

5. Cookies Policy

We use cookies to enhance your browsing experience.

Types of Cookies We Use

  • Strictly Necessary Cookies: Required for essential site functions (e.g., shopping cart)

  • Analytics & Performance Cookies: Help us understand site usage and improve functionality

  • Marketing Cookies: Used by advertising partners to show relevant ads

For more information about cookies used by Shopify, please visit:
https://www.shopify.com/legal/cookies

You can manage or disable cookies through your browser settings. Disabling cookies may affect site functionality.

6. Third-Party Links

Our website may include links to third-party products or services. These websites have independent privacy policies, and we are not responsible for their content or practices.

7. California Online Privacy Protection Act (CalOPPA)

In compliance with CalOPPA, we agree to the following:

  • Users may visit our site anonymously

  • A link to this Privacy Policy is clearly displayed in our website footer

  • Any changes to this Privacy Policy will be posted on this page

  • Users may request changes to their personal information by contacting us

Do Not Track Signals

We honor Do Not Track (DNT) browser signals and do not track users or use advertising cookies when a DNT mechanism is enabled.

8. Children’s Privacy (COPPA)

We do not knowingly collect or solicit personal information from children under the age of 13.
If you believe a child has provided us with personal data, please contact us and we will promptly delete it.

9. Fair Information Practices & Data Breach Notification

In the event of a data breach, we will take appropriate measures to comply with applicable laws, including:

  • Notifying affected users via email within 7 business days

  • Posting a notice on our website within 7 business days

10. CAN-SPAM Act Compliance

We collect email addresses to:

  • Process orders

  • Send order-related updates

  • Send marketing communications (if you opt in)

In compliance with the CAN-SPAM Act:

  • We do not use misleading email subjects or sender information

  • Emails include an option to unsubscribe

  • Unsubscribe requests are honored promptly

You may opt out at any time by clicking the “unsubscribe” link in our emails.

11. Contact Us

If you have any questions regarding this Privacy Policy, please contact us:

📩 support@hostjaya.com

HOSTJAYA
HONGKONG LI LUN INTERNATIONAL LIMITED
Room A07, 1701-02, New Era Commercial & Trade Centre, 704 Prince Edward Road East, San Po Kong, Kowloon