Shipping policy

At HOSTJAYA, we take every order seriously and work hard to ensure a smooth and reliable delivery experience. Please review our shipping policy below.

1. Delivery Timelines πŸ—“οΈ

  • Order Processing: Orders are prepared and sent out within 3 business days. Please note that purchases made over weekends will be processed on the following Monday.

  • Transit Duration: Once dispatched, international delivery typically requires 10–20 business days.

Our products are shipped from trusted global partners. Delivery times may vary slightly depending on your location.

Region Estimated Delivery Time
United States 10–15 business days
Canada / United Kingdom / Australia 11–16 business days
Rest of the World 15–20 business days

Please allow sufficient time for delivery.
Good things take time β€” we promise your HOSTJAYA order is worth the wait.

2. Fees & Global Fulfillment 🌍

  • Shipping Rate: We charge a standard flat rate of $5.99 USD.

  • Coverage & Origin: We ship globally. To maximize efficiency, orders are dispatched from our fulfillment networks in the US, Canada, Australia, and the EU, or directly from our production partners.

3. Shipment Tracking πŸ—ΊοΈ

  • How to Monitor: A unique tracking code will be emailed to you upon dispatch.

  • Tracking Tool: Please monitor your package via consolidated logistics sites like www.17track.net.

  • Data Sync: Please allow several business days after shipment for the carrier network to update and activate tracking details.

4. Tracking Gaps & Delays ⏳

  • Transit Pauses: Status updates may pause mid-transit. If your tracking has shown activity within the last 7 days, your package is progressing normally.

  • When to Reach Out: Contact us if your tracking status remains static for more than 7 consecutive days.

  • External Delays: We are not liable for transit disruptions stemming from customs clearances or unexpected carrier issues.

5. Order Management ✍️

  • Partial Deliveries: Multi-item orders may be split into separate packages to speed up delivery. You will receive an individual tracking number for each parcel.

  • Modifications: Changes to items or addresses must be requested via email within 12 hours of purchase. Please provide your Order ID, registered email, and the requested amendments.

    Note: Adjustments cannot be guaranteed once an order enters fulfillment.

6. Delivery Exceptions πŸ“¦

  • Unsuccessful Attempts: If a delivery fails, please contact your local post office directly with your tracking ID to arrange collection.

  • Lost Shipments: We will issue a free replacement if an official courier investigation verifies that the package was lost in transit.

  • Delivery Disputes: We hold no liability for theft or loss once the tracking system marks a shipment as successfully "Delivered."

7. Terms & Disclaimers πŸ“Œ

By completing a purchase on our store, you agree to the following terms:

  • Approximations: Stated transit times are estimates, not absolute guarantees.

  • Import Fees: Buyers are entirely responsible for all import duties, customs taxes, or local clearance charges. These are separate from our item and shipping prices.

  • Address Integrity: Customers must provide complete and accurate delivery details. We are not responsible for packages lost or returned due to incorrect addresses.

Need Assistance? βœ‰οΈ

For inquiries, please email πŸ“© support@hostjaya.com. To expedite service, always include your Order ID (e.g., 031SHOP-1938) and Registered Email.