Return and refund policy
At HOSTJAYA, we want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help.
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must:
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Be in the same condition as received
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Be unworn or unused
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Include all original tags
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Be in its original packaging
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Be accompanied by a receipt or proof of purchase
How to Start a Return
To initiate a return, please contact us at:
If your return request is approved, we will provide:
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A return shipping label
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Detailed instructions on how and where to send your package
❗ Items sent back without first requesting a return will not be accepted.
If you have any questions about returns, you can always reach us at support@hostjaya.com.
Damages & Issues
Please inspect your order upon arrival.
If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain items are not eligible for return, including:
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Perishable goods (food, flowers, plants, etc.)
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Custom or personalized products
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Personal care items (such as beauty or hygiene products)
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Original shipping fees paid at checkout
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Hazardous materials, flammable liquids, or gases
We also do not accept returns on sale items or gift cards.
If you’re unsure whether your item qualifies for a return, please contact us before proceeding.
Exchanges
The fastest way to get the item you want is to:
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Return the original item (if eligible)
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Once the return is accepted, place a new order separately
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
Returned items must:
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Be unused and unworn
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Include original tags
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Be in original packaging
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Include proof of purchase
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved:
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Refunds will be issued to your original payment method
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Please allow up to 10 business days for the refund to appear
Processing times may vary depending on your bank or credit card provider.
If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at:
Return Address
❗ A return shipping label provided by HOSTJAYA is required before sending any return.
HONGKONG LIU WEN XIANG GROUP LIMITED Room C05, A2, 2nd Floor, Tung Tak Industrial Building, 2-4, Shuangxi Street, San Po Kong, Kowloon