Return Policy

Return & Refund Policy

Thank you for choosing our store. We aim to provide a transparent shopping experience. For immediate assistance regarding your purchase, please contact our care team at support@hostjaya.com with your Order ID (e.g., 015SHOP-1218) and Purchase Email.

General Return Guidelines

  • Final Sale Policy: All transactions are considered definitive. We do not accept returns or exchanges for subjective reasons, such as preference adjustments or change of mind.

  • Eligibility for Remedy: Resolutions are exclusively granted for products with verified manufacturing defects or items sent in error.

Reporting Damaged, Defective, or Incorrect Items

If your package arrives compromised, we are dedicated to resolving the matter promptly. Please follow this 3-step protocol:

  1. Timely Inspection: Review your items upon receipt and notify us within 7 days of delivery.

  2. Submit a Claim: Email support@hostjaya.com with the following documentation:

    • Your Order ID and registered email address.

    • A concise explanation of the discrepancy.

    • Clear photographic or video proof showcasing the fault, damage, or wrong item.

  3. Review & Assessment: Our specialist team will evaluate the evidence and provide an appropriate resolution, which may include a complimentary replacement, a partial credit, or a full refund.

Product Exchanges

  • No Direct Swaps: We do not facilitate exchanges for alternative sizes, colors, or styles.

  • Replacement Limits: Product replacements are strictly reserved for approved claims involving transit damage or factory defects verified upon arrival.

Unauthorized Shipments ⚠️

  • Strict Prior Approval Required: Do not mail items back to our facilities unless explicitly authorized and instructed by our support personnel.

  • Logistical Restriction: Due to security protocols and warehouse logistics, unauthorized returns cannot be processed, accepted, or credited.

Customer Support

For any further inquiries, contacting our team directly at support@hostjaya.com with your account details is the most efficient path to a resolution. We are fully committed to assisting you.